Terms Guest Australia and Policies
QUOTED PRICES:
Cost for Australia travel itineraries are in Australia Dollars (AUD). Cost for Australia and New Zealand travel combo itineraries are in New Zealand Dollars (NZD).
PAYMENT OPTIONS:
1. PAYMENT BY BANK DRAFT: A tax invoice with bank details will be emailed after your travel confirmation.
2. CREDIT CARD or PAYPAL: Payments over $500 will incur a 4% credit card service fee.
On receipt of payment documents will be forwarded to you.
HOW WE WORK: View our easy planning steps.
CANCELLATION POLICIES: Cancellation policies apply to all services.
FREQUENTLY ASKED QUESTIONS – Helpful Travel answers.
TRAVEL INSURANCE:
We highly recommend travel insurance to cover health & cancellation fees. Please check that all necessary Passport and Visa requirements for all destinations are in place. Sample: Lonely Planet Travel Insurances.
RENTAL VEHICLES:
National license (non-English+ international license). No refund for unused rental days. No air points available with bookings through GUEST.
SPECIAL REQUIREMENTS:
Please advise special requirements (e.g. vegan food, late arrival etc.)
PRIVACY NOTICE:
We value your privacy and take every step to ensure that your information remains confidential. The statement below is a summary of the policies employed by GUEST Australia (GUEST). Please direct all enquiries to them through one of the following means.
GUEST Australia
PO Box 3449, Richmond/Tasman, New Zealand
Phone: +64 21 62 94 98
Skype: michaelnees
Email: [email protected]
WHAT PERSONALLY IDENTIFIABLE INFORMATION DOES GUEST COLLECT FROM ME?
GUEST does not collect private or personal information from this web site, except where you willingly provide it. If you contact GUEST we may keep a record of that correspondence. GUEST occasionally asks users to complete surveys that we use for research purposes. Wherever GUEST collects personal information we make an effort to include a link to this Privacy Policy on that page.
WHAT ARE COOKIES AND DOES GUEST USE THEM?
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. GUEST uses cookies solely for the purposes of enabling a more efficient navigation system while you are using our site. We do not use this cookie to collect information about the user.
WITH WHOM DOES GUEST SHARE MY INFORMATION?
GUEST will not disclose any of your personally identifiable information except when we have your permission.
WHAT IS THE GUEST POLICY ON ALLOWING ME TO UPDATE, CORRECT, OR DELETE MY PERSONALLY IDENTIFIABLE INFORMATION?
You may edit any personal information that GUEST holds on you by contacting us via phone, fax, or e-mail. Your information can be updated, corrected or deleted at your request at any time.
HOW DOES GUEST PROTECT MY PERSONAL INFORMATION?
As with all information,GUEST will never rent or sell your personal information. GUEST does not store credit card details.
While we strive to protect your personal information, GUEST cannot ensure or warrant the security of any information you transmit to us via email or customer response form. Once we receive your transmission, we make our best effort to ensure its security on our systems.
CONTRACTS
The contract is between GUEST/ Michael Nees Travel NZ Ltd. (GNZ) – either operator or agent – and any person (client) travelling or intending to travel on an itinerary or tour supplied. The contract, including all matters arising from it, is subject to New Zealand law and the exclusive jurisdiction of the New Zealand Courts. GUEST has the sole authority to vary or omit any of these terms.
HOW TO BOOK?
To secure a booking, GUEST requires a deposit (via PayPal), sent by the client, or the parent/legal guardian (if the client is under 18 years). A booking is valid from the date GUEST confirms acceptance in writing. GUEST reserves the right to decline any booking at their discretion.
PAYMENT
The balance of all monies due, including any surcharges must be paid to GUEST no later than 28 days prior to departure. Payment may be made directly by Bank Draft/Wire (Bank details will be advised) if the travel is outside 35 days from date of confirmation or by Credit Card. If Credit Card payment is nominated a 4% Credit Card charge is applicable to all payments over AU$500.00. In the case of non-payment of the balance by the due date, GUEST will treat the booking as cancelled unless the client communicates to the contrary. GUEST is a New Zealand based operator and subject to New Zealand Banking Rules and Regulations. Conversion rates applicable at the day of payment.
PRE-DEPARTURE INFORMATION
On receipt of full payment pre-departure information will be forwarded either by postal mail, fax or e-mail. This will include: detailed itinerary, details on what to bring, travel vouchers, tickets and location instructions.
ALTERATIONS & AMENDMENTS
An administration fee of AU$20.00 per booking item, plus any additional costs incurred will be charged if a confirmed booking is changed or transferred.
CANCELLATIONS
When it becomes necessary to cancel your holiday you must notify GUEST immediately in writing; upon receipt, cancellation/s will take effect. All cancellations will incur a minimum cancellation fee of AU$200.00 to cover GUEST administration costs. Up to 28 days prior to departure a cancellation cost up to but not exceeding 10%** of the total reservations will be incurred. After 28 days prior to departure the cancellation fee will be based on costs incurred**, including costs levied by other operators.
** Operators’ cancellation fees are available at the service pages or on request. For Rental Car and Motor Home cancellation please check the term and conditions applicable to each company or on request by email. Operators’ cancellation fees may differ from GUEST and we strongly recommend that you take out travel insurance, including cancellation insurance to cover any eventualities.
COMPLAINTS
In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier at the time and inform GUEST in writing. This will assist settlement of any grievance or complaint.
CHILDREN
Child prices are not always stated. Please apply for a quotation if a child price is not quoted. Child prices are based on at least one adult accompanying the child.
INSURANCE
GUEST recommends clients take out travel, health and cancellation insurances. GUEST accepts no liability for personal injuries and losses. GUEST highly recommends that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.
HEALTH AND FITNESS
It is the client’s responsibility to choose a trip within their capabilities. For guided tours the rule of thumb is the fitter the client is prior to departure, the more enjoyable the trip will be. The majority of trips offered require clients to be in reasonably good health. If clients have any doubts about their suitability for a particular trip, they should contact their Doctor. You are also welcome to discuss any health and fitness enquiries with GUEST.
PRICES
All accommodation prices are net per room unless otherwise stated. All prices include Australia Goods and Services Tax of 10%.
LIABILITY
We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and ‘as is’. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
ACCURACY OF INFORMATION AND LIMITATION OF LIABILITY
GUEST does not endorse or recommend any particular travel service provider. GUEST and its third party suppliers have taken reasonable care that the content of this travel website, including all travel information and listings is correct but is subject to amendment at any time without notice. The Agent publishes such information in good faith. As user you acknowledge and accept that: GUEST cannot and has not checked the accuracy of all information provided by travel service providers such as airlines and hotels. The hotel listings may include errors and travel service providers such as airlines, hotels, wholesalers and car suppliers are requested and encouraged to correct and update their information regularly and as needed. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the facility. You are solely responsible for the suitability of any travel services which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services. Any Agent’s role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable.
GUEST accepts responsibility for the performance of this role and for the negligence of its employees. However, to the maximum extent permitted by law, GUEST disclaims all liability for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by the Agent to complete bookings where that failure is due to circumstances beyond its control.
GUEST accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor is GUEST responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Where GUEST is liable to you under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent’s default. Where refunds are due to you from third party suppliers of travel products or services, GUEST will provide reasonable assistance to you in claiming such funds from those suppliers. Under no circumstances will GUEST be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.
OTHER CONDITIONS
GUEST as operator or agent finalises all arrangements for these tours on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith. GNZ reserves the right to change any of the facilities, services or prices described in the information provided.
GUEST accepts no liability for any action or activity undertaken by the client arranged independently or GUEST while on tour. GUEST shall not be liable to compensate clients for associated expenses incurred as a result of their booking. No refund will be made for any unused services which are included in the price.
ADDITIONAL INFORMATION
Questions regarding this statement should be directed to info-at-guestaustralia.com
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